FREQUENTLY ASKED QUESTIONS
What is ACASA return policy?
What is ACASA shipping policy?
What local taxes or customs duty will I need to pay?
Please note that local charges (sales tax, customs duty) may occur and the rate may vary from one country to the next. These charges are at the customers own expense. For more information, please contact your local customs office. Keep in mind that we are not able to reimburse you for duties and taxes paid upon delivery.Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to ACASA. Keep in mind that this amount is dependent on your country. If you want to adjust your address, please be sure to reach out to us at firstname.lastname@example.org before your order is dispatched.
What are the usual shipping charges?
Could you provide an estimate of shipping time?
- CanadaCanada Post Expedited Parcel Service: 3-7 Business Day Delivery
- DHL Express - Express Worldwide: 1-2 Business Day Delivery (up to 3 Business Day delivery to Hawaii and Alaska, depending on customs inspections)
- International:DHL Express - Express Worldwide: 3-7 Business Day Delivery(depending on customs inspections)